About
HOTEL MYSTERY VISITS was established in 2010 in the Netherlands. Now operateting in 12 diffrent countries troughout Europe, we advise the hospitality industry gain clear, actionable insight into their guest experience.
We are a small, independent company, which allows us to remain authentic and build genuine, lasting relationships with our clients. Our success is guided by our mission:
"To reveal the true guest experience and turn it into measurable improvement where it matters most, unlocking stronger performance, loyalty, and long-term growth for our clients".
HOTEL MYSTERY VISITS designs and conducts mystery guest visits on behalf of hotels, resorts, boutique hotels, bed & breakfasts, bungalow parks, health spas, golf courses, marinas, airports, theme parks, and sport venues.
Within these facilities, we assess restaurants, bars, and other hospitality services. We also attend and monitor public events, from festivals and concerts to symposiums, trade fairs, and event centers. Our Mystery Executives evaluate sporting events as well, including football matches, athletic competitions, and stadium operations.
Most of our clients are hotel and leisure companies from The Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Italy, Spain, Portugal, France, Greece, United Kingdom, Turkey and Egypt . Upon request we can provide our services in other countries where your business is situated.
The hospitality team at Hotel Mystery Visits is composed of experienced Mystery Guest Executives and specialised hospitality consultants who share one mission: revealing the true guest experience with clarity and depth.
Combining analytical precision, warm hospitality expertise and years of hands‑on industry knowledge, they visit accommodations anonymously, observe every step of the guest journey, and translate their findings into clear, practical improvements.
This team forms the core of our service — professional, sharp, guest‑focused and fully dedicated to elevating hospitality in every detail.
