FULL SERVICE & REPORTS THROUGH
MYSTERY GUEST VISITS
HOTELS - RESORTS - RESTAURANTS - SPORT - LEISURE
CONSULTING IMPROVEMENT STRATEGIES FOR HOTELS RESORTS AND LEISURE
ACHIEVING GROWTH
OUR
SERVICES
HOTEL MYSTERY VISITS offers a unique system of mystery guest visits and innovative and creative training to the Leisure and Tourism sector, helping you to deliver service excellence at every opportunity in the most effective way.
Our specialist Mystery Executives assess your facility, staff and services trough mystery visits to your accommodation and report anonymously to the directing managers of the facility.
SERVICE EXCELLENCE
HOTEL MYSTERY VISITS completes a full service report including guest experiences, detailed discriptions of service situations, specific pictures and accurate information about strenghts & flaws of all aspects of your guests' perspective on your hotel or leisure facility.
With this assessment our mystery guest consultants will make improvement suggestions to directors and staff. This way your organisation can achieve service excellence.
OUR
CLIENTS
Our clients prefere a thorough approach on every aspect of the guest experience. HOTEL MYSTERY VISITS offers this with personal mystery encounters with your staff, services and facilities.
HOTEL MYSTERY VISITS offers packages for small Bed & Breakfast gettaways to leisure groups to exclusive hotel and leisure resorts.
Feel free to contact us for more information on how we can improve your guest experience and business profits.
ABOUT US
HOTEL MYSTERY VISITS is a specialised agency for mystery guest visits in the leisure and tourism industry. Our mystery guest visits will look at key customer contacts or ‘moments of truth’ that influences whether your customers will use your services, return and recommend to others.
We devise and run projects on behalf of hotels, resorts, bungalow parks, health spas, golf courses, theme parks and sport venues throughout Europe and beyond. We attend and monitor public events from sport, festival and concert venues to symposiums, trade fairs and event centers. We successfully assess restaurants and bars in the catering indusry. We can even survey your competitors!
Whether you are a newly visitor attraction or an established chain of hotels we can help you devise a suitable mystery visit campaign. In addition we advise our clients with real work floor improvements to the veune itself or your staff. We provide hands on solutions to improve directly on service, housekeeping and maintenance.
Before we start a project we will first meet with directors or managers to discuss your exact requirements and find out exactly what you wish to monitor.
CONTACT US
D'n Hof 29,
5825 KZ, Overloon
The Netherlands
Europe
Tel: +31(0) 64818 1466