ABOUT
HOTEL MYSTERY VISITS was established in 2010 in the Netherlands. Now operateting in 11 diffrent countries troughout Europe, we advise the hospitality industry gain clear, actionable insight into their guest experience.
We are a small, independent company, which allows us to remain authentic and build genuine, lasting relationships with our clients. Our success is guided by our mission:
"To reveal the true guest experience and turn it into measurable improvement where it matters most, unlocking stronger performance, loyalty, and long-term growth for our clients".
All of our Mystery Guest Executives bring years of hands-on experience in the hotel and leisure industry, providing insights grounded in real expertise.
HOTEL MYSTERY VISITS designs and conducts mystery guest visits on behalf of hotels, resorts, boutique hotels, bed & breakfasts, bungalow parks, health spas, golf courses, marinas, airports, theme parks, and sport venues.
Within these facilities, we assess restaurants, bars, and other hospitality services. We also attend and monitor public events, from festivals and concerts to symposiums, trade fairs, and event centers. Our Mystery Executives evaluate sporting events as well, including football matches, athletic competitions, and stadium operations.
Most of our clients are hotel and leisure companies from The Netherlands, Turkey, Egypt, Austria, Switzerland, Italy, Spain, Greece, United Kingdom, Belgium and Germany. Upon request we can provide our services in other countries where your business is situated.
